How to Check Old Navy Gift Card Balance

Hi. Today's topic is checking your Old Navy gift card balance. We have compiled detailed instructions, which we have provided with images illustrating the process. Therefore, even a beginner can easily find out the remainder.

Old Navy has developed several methods to check balance. Each of them allows you to safely find out the balance of a gift card without leaving data in the system. The data is securely stored in an electronic database and does not contain personal information.

How do I Check Balance on Old Navy Gift Card

For the convenience of cardholders, four official ways to find out the balance have been approved:

• online tool;
• customer service;
• directly at the nearest company store;
• installing a mobile application.

Using one of these methods you can check your money amount in almost any conditions.

Old Navy Gift Card Check Balance Online

You can check your voucher balance using an Old Navy online tool right now:

Look for number on the back of the gift card and enter in the top field of the form:

Please note that the number consists of digits only. No alphabetic or special characters. Even if it seems to you that this is not so.

Next, you need to find your PIN. Usually it is located near the number and is hidden by a protective scratch-off layer. Remove the layer and enter the PIN combination in the bottom field of the form:

If necessary, pass an anti-bot check and confirm the request:

Once the voucher details have been processed, your device's account status will be displayed on your device screen.

We deliberately do not list alternative tools from third-party developers, as we believe that user safety comes first. Such tools often require additional information such as a username or email. Which can subsequently be used to send spam or fraudulent activities.

Old Navy Gift Card Balance Phone Number

Another popular control way is checking the money amount by phone. To do this, you need to dial the customer support number 1-800-653-6289 and, following the prompts of the voice assistant, select the “Check Balance” option.

Enter voucher details using your smartphone's screen keyboard. After the electronic system processes the data, the voice operator will report the balance amount.

 Tip: Choose a quiet place to make a call. It is better to call around 11 am – at this time the line is as clear as possible and the connection will not take much time.

Old Navy Gift Card Balance In-Store Inquiry

Visit your nearest company store to inquiry the current balance on your card. If you shop at one of the Old Navy stores or are in the area, take advantage of the opportunity. Ask the cashier to check your gift certificate credits left.

If necessary, present your voucher or dictate your phone number if you have set the card as an active means of payment.

After processing the information, the Old Navy store employee will print a receipt indicating the current status of the account. This is how you can see how much money you have left if you paid for your purchases using a gift card. In this case, the account state will also be printed on the receipt.

Old Navy Gift Card Amount via App

If you use the Old Navy app, you're probably aware of the account tracking feature. The database stores all information about all transactions using payment forms linked to the account.

You can download the official app right now:

Download for Android OS:

Download for IOS:

 Attention! We strongly recommend using only official software. Applications what created by third-party developers often contain malicious code or hidden capabilities to steal user's personal data.

Why Can't I Check My Old Navy Balance

If during an online amount check you can see next message:

Do not panic. There may be a system error in the electronic database. To resolve the issue, contact Old Navy operator at 1-800-653-6289.

 Report the problem;

 Your e-mail;

 Date, place of purchase of the gift card and denomination;

 Serial number and PIN.

The technician will carefully examine all aspects of the problem and make the necessary corrections. If the problem is more serious, your request will be sent to the Old Navy technical department for a more detailed investigation. You can also report your voucher as stolen to prevent others from using your money.